RivaNET offers the following support services:
Remote support is avaliable via the telephone or remote dial-in uplink, and can be provided in the following options:
In the event that a support issue cannot be resolved remotely, a RivaNET engineer can be dispatched to site (chargeable on an hourly basis).
RivaNET has a number of field engineers located around the UK, enabling for fast response times.
Additional support services are also available to stabilise such expenditure on an ongoing basis, by enabling a set number of hours to be booked in advance to carry out 'hit-list items' at discounted rates.
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